Medically Home operates a decentralized care model for patients with serious, complex or high-risk illnesses in partnership with health systems to safely care for their patients at home, across the care continuum, including hospital-level care. Medically Home provides health systems with all that is needed to safely care for patients, including the clinical protocols, reimbursement model, platform technology, and fulfillment of all the clinical services required in the home through partners. Clinicians and patients broadly prefer this model over traditional care; both clinical and financial outcomes are improved as compared to traditional care.

Job Summary

The Service Coordinator is an integral member of the MH team, ensuring that operations run smoothly by providing administrative and logistical support to the multidisciplinary clinical team, primarily supporting registered nurses, to enhance clinical practice and the delivery of high-quality patient care. The ideal candidate must be self- motivated, mature, and responsible with excellent organizational, verbal, and written communication skills. Strong computer skills are required. You must be able to work independently within a dynamic team environment. We are looking for creative individuals who are, first and foremost, patient centered and can thrive in a fast-paced, rapidly changing, high- profile environment.

Reports to: Senior Service Coordinator

Location: Remote

Shifts: Availability to work 12 hour shifts every Saturday and Sunday + rotating holidays.

Principal Duties and Responsibilities:

• Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, patients, and clients

• Collect and organize patient data

• Maintain records and databases including record set-up and maintenance

• Upload paperwork to patient record including insurance information

• Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendors from order to service fulfillment

• Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner

• Manage complex and multidisciplinary real-time scheduling needs of a diverse patient population

• Maintain supplies and documentation, as needed, to support the unique MH care delivery model

• Collaborate with leadership to develop and implement new processes and systems, with potential to train and orient new staff

• Perform other administrative support duties as required

Competencies:

• Independent problem-solving skills

• Excellent organizational skills with attention to detail

• High level of service deliverability including multi-tasking, ability to prioritize work and meet deadlines and adapt to a dynamic environment

• Strong written and verbal communication skills

• Computer literacy, including command of Microsoft word, PowerPoint, and Excel with ability to learn new software as needed

• Ability to demonstrate respect and professionalism for patients’ rights and individual needs, including demonstrated ability to maintain HIPAA compliance and other confidentiality

• Ability to work independently and as a team player

• Analytical skills and ability to resolve technical problems if needed

• Excellent customer service skills, including the ability to manage and triage complex telephone calls

• Comfortable working with a diverse patient population and multidisciplinary team, including nursing, physicians, and ancillary service providers such as PT, OT, skilled nursing, etc.

• Ability to maintain a positive attitude and uphold the MH culture

Experience and Education:

• 2-3 years’ administrative experience, preferably in a healthcare setting

• Bachelor’s degree preferred

• An interest in the healthcare industry

Consistent with Medically Home’s values of serving our patients, customers, and team members, Medically Home has implemented a vaccine policy consistent with those commitments. Therefore, all MH colleagues who are patient, customer, vendor or colleague facing need to provide evidence of vaccination against seasonal influenza and COVID-19. Individuals who are unvaccinated against COVID-19 or previously received only monovalent vaccine doses (primary two dose vaccine series) are required to receive 1 bivalent mRNA vaccine dose.

At Medically Home, we are committed to creating a diverse and inclusive environment. If you are excited about this role or about our company’s mission but you aren’t sure if your past experience ticks all the boxes in this job description - apply anyway. You might just be the right candidate for this or other opportunities in our organization.

Medically Home is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. Medically Home does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal and/or state law.