Medically Home delivers a decentralized care model that enables health systems to provide safe, effective care for patients with serious, complex, or high-risk conditions in the comfort of their homes. This approach spans the entire care continuum, including hospital-level care, and offers health systems a comprehensive solution that includes clinical protocols, reimbursement strategies, platform technology, and coordination of all in-home clinical services through trusted partners.

Job Summary

The Clinical Service Coordinator is an integral member of the Medically Home team, ensuring that operations run smoothly by providing administrative and logistical support to multidisciplinary clinical teams, primarily supporting registered nurses and our supplier network, to enhance clinical practice and the delivery of high-quality in-home patient care. The ideal candidate must be self- motivated, mature, and responsible with excellent critical thinking, organization, and communication skills. Strong computer skills are required. You must be able to work independently within a dynamic team environment. We are looking for creative individuals who are, first and foremost, patient centered and can thrive in a fast-paced, rapidly changing, high- profile environment.

Reports to: Supervisor, Clinical Operations

Location: Jacksonville, FL; Oklahoma City, OK; Dallas, TX

Shifts: 12 hr shifts with rotating weekends+holidays

West Coast: 10:30a – 11p ET (7:30a – 8p PT)

Hybrid: This position is primarily remote, with approximately 80% of work conducted off-site. In-person attendance is required for up to 20% of the time. In-person workdays may vary, but advance notice will always be provided. All candidates must live within a short driving commute to either Jacksonville, FL, Oklahoma, OK or Dallas, TX.

Principal Duties and Responsibilities:

• Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, customers and our supplier network

• Review patient data for quality assurance

• Maintain clinical documentation record from service providers

• Simultaneously work across multiple systems while effectively managing communication response times and workload

• Coordinate and schedule in-home clinical visits including MIH visits, equipment delivery, and lab tests with service provider partners

• Manage and coordinate complex logistical needs of a diverse patient population

• Partner with product, implementation and other internal teams to advance the MH model of care through our technology, market expansions, and developing best in class processes

• Partner with leadership to onboard and train new team members

• Perform other administrative support duties as required

Competencies:

• Independent analytical and problem-solving skills

• Support and collaborate with team members

• Excellent organizational skills with attention to detail and ability to maintain quality of work

• High level of service deliverability including multi-tasking, ability to prioritize work and meet deadlines

• Effectively troubleshoot and escalate operational issues in a professional manner

• Strong written and verbal communication skills, with the ability to collaborate with individuals across varying levels

• Computer literacy, including command of Microsoft word, PowerPoint, and Excel with ability to learn new software as needed

• Ability to demonstrate respect and professionalism for patients’ rights and individual needs, including demonstrated ability to maintain HIPAA compliance and other confidentiality

• Excellent customer service skills, including the ability to manage and triage complex telephone calls

• Comfortable working with a diverse patient population and multidisciplinary team, including nurses, physicians, and other clinicians as well as administrative partners including schedulers, dispatchers, etc.

• Ability to uphold Medically Home culture and values while maintaining a positive and collaborative attitude

Experience and Education:

• 1-2 years’ professional experience required, preferably in a healthcare setting

• Bachelor’s degree preferred but not required

• Interest in the healthcare industry

Consistent with Medically Home’s values of serving our patients, customers, and team members, Medically Home has implemented a vaccine policy consistent with those commitments. Therefore, all MH colleagues who are patient, customer, vendor or colleague facing need to provide evidence of vaccination against seasonal influenza and COVID-19.

At Medically Home, we are committed to creating a diverse and inclusive environment. If you are excited about this role or about our company’s mission but you aren’t sure if your past experience ticks all the boxes in this job description - apply anyway. You might just be the right candidate for this or other opportunities in our organization.

Medically Home is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. Medically Home does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal and/or state law.